Hamada
Operations Officer
About me
Dedicated logistics/Operations specialist with years of experience in organizing and managing shipments and inventory. Customer Service Representative with one year of experience, seeking to leverage strong communication and problem-solving skills to provide exceptional support and foster positive customer relationships.
Skills
Work Experience
Operations Assistant
National Trading and services Co.Ltd
2021-10-03
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Present
1. **Export Documentation Specialist** - Prepared export contracts and forms in compliance with Ministry of Commerce and banking regulations. - Received Letters of Credit from banks, conducting thorough reviews of terms including payment methods, shipping procedures, and required documentation. 2. **Shipping Documentation Expert** - Excelled in the meticulous preparation of shipping documents aligned with Letter of Credit specifications and shipping instructions. - Created comprehensive documents such as packing lists, commercial invoices, and various certificates of origin. 3. **Logistics Coordinator** - Established effective communication channels with shipping agents, transport companies, and customs brokers to ensure the seamless execution of logistic operations. - Maintained regular communication with importers, addressing inquiries, and providing timely shipping status updates. 4. **Bills of Lading Specialist** - Meticulously followed up on the issuance of bills of lading, including drafts and original copies. - Conducted thorough reviews before submitting documents to the bank, ensuring accuracy and compliance. 5. **Export Operations Liaison** - Communicated and collaborated with importers, obtaining necessary approvals and ensuring smooth interactions throughout the export process. - Monitored the financial aspects of export proceeds, ensuring alignment with the bank's standards.
Customer Service Representative
Bank of Khartoum
2020-02-02
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Present
Assisted customers with various banking inquiries, including account inquiries, transactions, and loan applications. Provided guidance and support for online banking, mobile banking, and other digital services. Resolved customer issues promptly, ensuring a positive banking experience. Educated customers on banking products, services, and promotional offers. Maintained accuracy in financial transactions and ensured compliance with banking regulations.
Education
Corporate Communications
Bachelor Degree
Infrastructure University Kuala Lumpur
2017-03-01
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2020-01-01
Year 1 Theories of Communication, Introduction to Social Science, Critical Reading Skills, Basic Marketing, Office Application Technology, Hubungan Etnik / Pengajian Malaysia 3, Human Communication, Introduction to Corporate Communication, Tamadun Islam & Tamadun Asia / Bahasa Melayu Komunikasi 3, Small Group Communication, Mass Media and Society, Introduction to Corporate Multimedia , Communication Laws and Ethics, Subject, Public Speaking, MPU Subjects (U2) Year 2 Organizational Communication Strategies, Cross Cultural Communication, Corporate Writing, Publicity, Basic Entrepreneurship, Meeting Skills, Free Elective I, Corporate Communication Strategies, Managing Media Relations, Corporate Interviewing, Managing Advertising and Promotion, International Relations, Managerial Communication, Research Methods, Knowledge Management, MPU Subjects (U3) Year 3 Project Paper, Crisis Communication Management, Integrated Marketing Communication, Effective Negotiation, Free Elective II, International Marketing, Internet Marketing, Industrial Training, MPU Subjects (U4)
Courses
Comprehensive Accounting System (onyx pro ERP)
Enterprise Resourcing Planing
2021-08-12
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2021-10-22
General ledger System Stock system Customer and Sales system Exchange and remittance system Human Capital Management Industrial facilities Management system Fixed Assets Management System Fleet management system
