shababpuliyali
IT Support Engineer
About me
Experienced IT Support Engineer with nearly 7 years of expertise in troubleshooting, network management, and customer support. Certified in Google Data Analytics and Google Cybersecurity. Skilled in C, C++, Python, Django, SQL, HTML, CSS, and R. Proven ability to enhance IT infrastructure, ensure data security, and provide data-driven insights. Eager to leverage technical skills and certifications in a dynamic IT professional role. Dedicated to continuous learning and contributing to the success of innovative IT teams.
Skills
Adaptability
Adobe Illustrator
Adobe Photoshop
Assessment and evaluation
Basic accounting principles
Canva
Client relationship management
Communication Skills
Customer relationship management (CRM)
Cybersecurity
Data interpretation
Data Management
Data visualization tools
Email marketing
Ethical Decision-Making
Financial analysis
Graphic design and illustration
HR software and data analytics
Inkscape
Inventory management and allocation
Leadership
Market research and analysis
Network administration
Network security
Presentation Skills
Problem-Solving
Programming languages (e.g., Java, Python, C++)
Retail analytics and data-driven decision-making
Retail sales analysis
Teamwork
Technical Skills
Web development (HTML, CSS, JavaScript)
Work Experience
IT Support Engineer
General Marketing Company
2017-08-01
-
2024-05-31
Responsibilities: • Designed and implemented systems ensuring they meet company requirements. • Provided technical support to users, addressing hardware, software, and network issues. • Handled routine maintenance tasks including backups, updates, and system monitoring. • Implemented and maintained security measures including antivirus software, firewalls, and data encryption. • Educated end-users on best practice of IT security. • Communicated regularly with users to gain insights into their needs. • Demonstrated leadership by making improvements to work processes and helping to train others.
Education
Bachelor of Technology - Computer Science & Engineering
Bachelors
University of Calicut
2013-06-01
-
2017-04-28
Completed B. Tech in Computer Science and Engineering from University of Calicut, Kerala, India.
Courses
Google Data Analytics Professional
Certification
2023-09-08
-
Present
https://coursera.org/verify/professional-cert/Q97AFJJDSCBK
Google Cybersecurity Certificate
Certificate
2024-02-06
-
Present
https://coursera.org/verify/professional-cert/WRJ8P5TUL2P7