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michaelmupala

Sales Associate
Dubai
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About me

I’m Michael Mupala, an ambitious student set to begin my BSc in Finance and Business Analytics at the University of Bradford in September 2025. With a strong foundation in business and analytics through my International Foundation Year at the International University Pathways College in Nairobi, I have developed key skills in data analysis, customer service, and leadership. My recent role as a Sales Associate at Thrift For Good in Dubai has enhanced my ability to manage inventory, optimize store layouts, and engage customers, resulting in measurable improvements in both sales and community involvement.

In addition to my academic and professional endeavors, I am passionate about exploring the potential of artificial intelligence and analytics to solve real-world problems. My interest in these fields has driven me to complete various job simulations, where I have gained hands-on experience in data analysis, visualization, and investment banking projects. Fluent in multiple languages, including Swahili, French, German, and Italian, I am equipped to communicate across diverse settings. In my free time, I enjoy running, playing football and basketball, and spending time with my three dogs.

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michaelmupala
michaelmupala
michaelmupala

Work Experience

Sales Associate
Thrift For Good 2024-08-15 - Present Thrift For Good – Sales Associate (August 2024 - Present) As a Sales Associate at Thrift For Good in Dubai, I streamlined inventory management by categorizing and pricing donated items, reducing sorting time by 20%, and enhancing the store layout to improve customer shopping experiences. I provided personalized customer service that led to a 15% increase in positive feedback and repeat visits. Additionally, I played an active role in promoting Thrift For Good’s charitable mission, coordinating volunteer activities and community events that resulted in a 25% rise in donations. This role helped me refine my multitasking, organizational, and communication skills, contributing to both the store's sales success and its community impact.
Retail Sales Associate
Woolworths Kenya 2023-07-11 - 2023-12-18 Woolworths – Sales Associate (July 2023 - December 2023) During my time at Woolworths in Nairobi, I delivered excellent customer service by assisting customers with product selection, sizing, and checkout. I actively engaged in sales activities and consistently achieved sales targets, while also managing inventory to ensure accurate stock levels and product placement. I contributed to store operations, including opening and closing procedures, and helped maintain a clean and organized store environment. This experience strengthened my ability to work efficiently in a fast-paced retail setting while honing my customer service and inventory management skills.
Data Entry Intern
Confidential Company 2022-06-01 - 2023-01-10 Confidential Company – Data Entry Intern (June 2022 - January 2023) As a Data Entry Intern, I was responsible for accurately entering data into company databases using tools like Microsoft Excel and Google Sheets. I also assisted in the data cleaning and validation processes, leveraging platforms such as Integrate.io to ensure data accuracy. Additionally, I gained experience using Tableau and Microsoft Azure for data management, which improved my technical proficiency and attention to detail in managing large datasets.

Courses

Accenture North America Data Analytics
2024-09-20 - 2024-09-30 Accenture North America Data Analytics and Visualization Job Simulation – September 2024 In this job simulation, I was a Data Analyst, working on a real-world project that required cleaning, modeling, and analyzing multiple datasets. I utilized tools such as Microsoft Excel and Tableau to uncover valuable insights and presented my findings through data visualizations and a professional PowerPoint deck. This certification enhanced my technical data analysis and visualization skills, strengthening my ability to communicate complex data insights to stakeholders effectively. The experience sharpened my attention to detail and deepened my understanding of how data-driven decisions can positively impact business outcomes.
JPMorgan Chase Investment Banking Job Simulation
2024-09-08 - 2024-09-15 JPMorgan Chase Investment Banking Job Simulation – September 2024 As part of this job simulation, I stepped into the role of an Investment Banking Analyst at JPMorgan Chase, where I focused on mergers and acquisitions (M&A). My main task was to identify an ideal M&A target for a client, based on both strategic and financial criteria. I constructed a detailed Discounted Cash Flow (DCF) model to calculate the target company’s valuation, adjusting the model to account for competitor bids and potential supply chain disruptions. The simulation gave me hands-on experience in financial modeling, valuation techniques, and the M&A process. I also prepared a 2-page company profile and an executive summary of the auction process for the client, honing my ability to present financial insights clearly and concisely. This experience strengthened my analytical skills and provided valuable insights into the complexities of investment banking.
Learners Point Academy- Business Analyst
2024-08-24 - 2024-10-19 Learners Point Academy – Business Analysis (KHDA Certified) At Learners Point Academy, I completed a KHDA-certified Business Analysis course, where I gained hands-on experience in essential tools like SQL, Power BI, Excel, and Tableau. The course focused on bridging business needs with data-driven solutions, equipping me with the skills to analyze data, create insightful reports, and deliver actionable recommendations. Through practical applications of these tools, I learned how to extract, clean, and visualize data to support business decisions. The course also covered stakeholder analysis, process optimization, and requirements gathering, which further enhanced my ability to deliver impactful business solutions.

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Working attitude
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Team work
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