alexyzalexino
Associate
About me
Seasoned professional bringing 4 years’ experience in customer service, human resources, and payroll. A proven history of achievement and innovation coupled with an outstanding work ethic, commitment, and loyalty. Strong track record of effective leadership, collaborative teamwork, and articulate communication. Committed to enhancing organizational effectiveness through a combination of interpersonal skills, HR expertise, and a keen attention to detail.
Work Experience
Associate
Sutherland Global Services
2022-03-25
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2023-08-08
* Processed the leave requests of Amazon employees after verifying the documents received. * Managed payroll data entry and processing for employees to comply with predetermined company guidelines. * Processed retroactive payments with respect to the shift differential, overtime, and pay rate changes. * Responded to queries regarding pay and verified paychecks as per tenure, employee class, employee level, etc. * Conducted regularly scheduled audits of payroll records to ensure continued accuracy.
Associate
Randstad India Pvt. Ltd
2021-10-27
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* Performed calculations on the overtime, vacation, and sick hours of Amazon employees to provide accurate data to the payroll processing database. * Verified and submitted shift and schedule information for accurate and efficient payroll processing. * Tracked employee attendance, paid time off, and leaves, and assisted with payroll processing and documentation. * Served as a reliable source of information for Amazon employees, promptly answering questions regarding payroll and benefits. * Submitted new hire employee data to update the onboarding database.
Senior Associate
Sutherland Global Services
2018-09-21
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2022-03-24
* Offered accurate information about Amazon.com products, services, pricing, and company policies to assist customers effectively. * Provided guidance to the team members regarding customer queries and offered solutions. * Responded to the queries of international customers and provided support regarding order and non-order-related issues. * Handled customer inquiries and resolved customer issues via inbound and outbound calls, emails, and chats. * Generated regular reports on account performance, highlighting any discrepancies or areas for improvement. * Organized sessions with regard to process and policy updates. * Submitted timely reports and prepared presentations and proposals as assigned. * Recorded customer interactions, transactions, and details accurately in the company's database. * Assisted managers with the coordination of schedules, meetings, and travel arrangements.
Education
Mechanical Engineering
Bachelor's Degree
Mar Baselios Institute of Technology & Science
2014-08-04
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2018-06-06
Secondary
High School
M E S Raja Residential School
2012-06-01
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Honors & awards
Shining Star Award
2020-12-31
Shining Star Award
2020-11-30
Best Performer Award
2020-05-30
Courses
Intern at Mercedes-Benz
Internship
2017-01-09
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2017-01-21
