Sarah Nassr
About me
Highly organized and detail-oriented Administrative Officer/Secretary with 9 years of experience in providing comprehensive administrative support to executives and teams.
Proficient in managing multiple tasks and responsibilities, including scheduling, correspondence, and office coordination. Skilled in utilizing office software and systems to streamline operations and enhance efficiency. Proven ability to maintain confidentiality and handle sensitive information with professionalism and discretion. Seeking a challenging position as an Administrative Officer/Secretary to contribute to the smooth functioning of an organization and facilitate effective communication and workflow.
Photos
Work Experience
Life Skills dept. Coordinator
IECD, Syria (International NGO)
2023-01-02
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2023-10-31
Created training needs assessments to identify skills and knowledge gaps. • Monitored success and progress of employees and provided additional assistance in areas requiring improvement. • Boosted employee performance, developing plans to facilitate cross-training between departments and roles. • Implemented innovative training methods through simulations, role-plays and gamification to maximize overall employee engagement. • Identified training needs by evaluating job positions and consulting with business managers. • Provided clerical support to company employees, including copying, faxing and file management. • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance. • Managed bookings using Booker software to schedule, cancel and re-arrange appointments. • Wrote professional letters, memos and emails for internal and external business communications
Project Assistant
Ministry of Culture + UNICEF
2016-06-01
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2023-06-30
• Scheduled and confirmed appointments for entire management team. • Ran reception areas by greeting visitors and responding to telephone and in-person requests for information. • Maintained detailed administration and office procedures to improve accuracy and efficiency. • Streamlined operations by organising files and documents to implement improved workflow and organisation. • Supported executive leadership and office staff by managing operational workflow. • Wrote reports and correspondence from dictation and handwritten notes. •Exceeded assigned goals by partnering with staff to implement best practices
Sales representative
Dyabelle Cosmetics
2021-01-02
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2021-12-31
Set up appointments with potential and current customers to discuss new products and services. • Helped resolve client problems quickly with superior customer service. • Accounted for all inventory and ordered new stock. • Generate reports on sales, providing relevant information to track sales progress and inform future strategies. • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings. • Closely monitored weekly sales to write reports for senior leadership and streamline operational processes. • Presented latest merchandise to prospective buyers. • Completed customer searches to generate new leads. • Built lasting relationships with clients through customer service interactions.
Activities Coordinator
Share for Development
2016-02-01
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2019-12-31
Assisted managers in compiling and organizing materials for meetings. • Kept and maintained accurate filing system for preservation of office information. • Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff. • Created email notifications, invitations and agendas for meetings, events and appointments. • Wrote business correspondence and technical letters. • Partnered with management to implement processes and complete special projects. • Organized master calendar of appointments, operational targets and projects. • Counselled youth facing challenging situations using non-judgmental approach and providing compassion. • Coordinated events and conferences, offering support with set-up and resources to guarantee smooth operations.
Education
Masters in media
Masters
Superior school for journalism and communication
2021-09-04
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2023-10-01
Bachelor in media
Bachelor
Damascus university
2013-09-01
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Honors & awards
n/a
2023-11-21
Courses
participatory procedural research
N/A
2017-06-21
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2018-11-29