Chandrima Roy
Sales Coordinator
About me
• Experienced professional adept in communication, problem-solving, risk management, vendor management, and data analysis in operations related to financial services, HR & Administration support, document control, sales co-ordination, inventory management and procurement and SAP / ERP systems with a background spanning role from Sales Coordinator to Customer care executive.
• Recognized for process improvements and awards in global companies.
Versatile skills in leadership, data analysis, vendor management, and documentation. Achievements include project savings, transitioning a process and fraud case resolution.
• I seek challenging opportunities where I can use my skills for the success of the organization.
Work Experience
Customer care executive
EXL Services
2006-05-08
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2008-08-29
Assisted policyholders with household insurance claims verification and processing, maintenance of documents. Collaborating with internal and external teams ensuring compliance and customer satisfaction. Built a unique approach to view policies that helped customer who lost their policy numbers
Global vendor hub analyst
Barclays
2008-09-01
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2021-10-03
Managed vendor operations, onboarding, vendor master data maintenance by collaborating with multiple teams for sourcing, invoice and payment settlement, while ensuring compliance, due diligence and process improvement. Assisted Customers to locate their incoming and outgoing funds by deciphering interbank telex messages. SOD, SOP preparation and workflow Risk mitigation. Tested and onboarded new cost centers. Detected and mitigated credit card fraud by conducting investigations, risk assessments, collaborating with multiple teams and implementing fraud prevention strategies. Developed process documentation and SOPs.
Commercial Executive
Gulf Turbo Repair and services
2021-12-13
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2023-05-26
Prepared quotations, collaborated within sales teams & vendors, ensured smooth inter departmental coordination maintaining database and payment collection. Supported the marketing team with preparing and sharing catalogues. Supported sales teams with data verification, payment collection, monitoring sales performance and sales report analysis. Collaborated cross-functionally for seamless lead management thus contributing to sales success and process improvement thus streamlining operations across departments Managed all aspects of warehouse operations and ensured efficient movement of goods, inventory accuracy, employee safety, and overall organizational success. Assisted with reception duties by managing visitors, handling communications and providing administrative support, contributing to an efficient and welcoming workplace. Assisted in HR functions including recruitment documentation, records management, communications- internal and external, enhancing company reputation through LinkedIn job postings. Consolidated timesheet preparation for Payroll, office and administrative tasks
Sales Coordinator
Al Shafar GRC LLC
2023-05-27
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Present
Managed sales inquiries and orders and daily coordination with the sales team by managing schedules. Assisting sale team with various types of sales presentations to the client Developed and maintain a filing system for managing sales databases and updating sales records. Assisted in HR functions including recruitment documentation, records management, Timesheets, compliance, and other administrative tasks. Maintained and update Sale Reports and filing important documents and communicating relevant information.
Education
Biotechnology (Hon)
Graduation
Chaudhary Charan Singh university
2002-07-01
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2005-07-01
Bachelor of Biotechnology (Hon)
Bachelor of Education
Bachelor
University of Delhi
2005-07-16
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2005-07-01
Bachelor of Education
Masters in Dietetics and Food service Management
Masters
IGNOU
2006-06-01
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2006-04-30
Masters in Dietetics and Food service Management